Annual Report

I’ve been in the finance industry for 11 years now since joining the bank in 2007 as a staff processing transactions. Previously, we used to process all transactions – such as foreign exchange and time deposits – coming from branches and other departments as a centralized unit. Today, the process has been streamlined and most of the transactions can be processed either by the branches or carried out by customers themselves online. In the last three years, my role has evolved to one that ensures sound governance by using performance matrices and analytics. I’m glad to pick up new skills through on-the-job training and courses, preparing me for future career options.

I joined the Bank in 2016 as part of the Talent Acquisition team in Human Resources. Back then, the Bank had already placed a huge emphasis on employees’ learning and development. After a year, I joined the Compliance team. I attended several internal and external training sessions to deepen my understanding and strengthen my knowledge in compliance which I could apply in my role. Learning is a lifelong journey and attending such trainings allows me to interact and gain invaluable experience with like-minded individuals and industry practitioners.

I joined Citibank in 2012 as a Cash Relationship Officer and was promoted to a Cash Officer in 2016. When I first started out, branch operations services consist of Cash and Service teams. As a Cash Officer, I specialized solely in cash transactions, while the Service Officer would handle all other banking needs of walk-in customers. In recent years, the jobs were combined into a single role known as a Universal Service Banker. As I gradually relinquished many of the manual duties, I gained invaluable skills by shifting my focus towards creating more value, such as helping streamline the branches’ queue system and providing feedback to improve the customer journey.

I started my career in the banking industry as a clerk and have remained in the industry for more than 38 years. Over the course of my career, I have seen many changes take place, from when computers were first used to record transactions to today, where consumers can bank simply and easily through their smartphones.

To keep pace with the various industry developments, it is essential to continue learning by going for courses and receiving on-the-job training.

In the last year, I have attended several courses to deepen my digital skills in areas such as design thinking and data analytics. With a better appreciation of the ways in which technology can help make banking simpler, safer and smarter, I am now able to use my new skills to guide customers in adopting digital solutions for their banking needs.

I joined the banking industry after I graduated from university three years ago. I started with UOB as a branch service manager and moved into a new role as a business financial manager with the Business Banking team in April 2018.

Through the training I received as part of the UOB Professional Conversion Programme, I learnt about how technologies such as machine learning and artificial intelligence can be applied in the banking industry. The training also helped me to understand the ways in which I can complement the use of such technologies with the warmth of a human touch to serve our customers better.

I now use the skills I have gained to advise small business owners on how they can improve their productivity through digital capabilities and to grow their business with the relevant financial products and services.

I have been in the banking industry for more than 28 years. I started my career in banking as a customer service officer and am currently an assistant branch manager.

Throughout my career, I have participated in various training courses, including the UOB Professional Conversion Programme, as I firmly believe in the need to continue learning and upskilling in order to remain relevant.

As technology continues to shape the way banking services are provided, the training I have received in areas such as design thinking and data analytics have helped me to understand the role I play in helping customers to embrace technology. The training also gives me the confidence to advise customers on how they can use digital solutions to suit their lifestyle needs and to manage their money better.

I started my career in law enforcement before joining the Bank’s Legal and Investigation department in 2017. Going into a different industry, I experienced a steep learning curve as the role requires deep industry knowledge and understanding of complex financial transactions and processes. The Bank gave me the necessary training and as a start, I received help and mentorship from a more experienced colleague. With his guidance, I could handle my cases independently. My line manager also took time to discuss ways to enhance my skills, including opportunities to attend fraud related courses both abroad and locally.