• Overview
  • Programme

Design Thinking: From Empathy to Insights to Action

IBF Masterclass with LUMA Institute

25 April 2019

IBF is pleased to co-host a hands-on workshop on “Design Thinking: From Empathy to Insights to Action” with LUMA Institute. Gavin Pryke, LUMA Senior Program Director, will begin with an overview of why banks, investment firms, insurance companies and other financial institutions need a deep understanding of customers; to create client experiences that drive business value. Next, Mr. Pryke will guide participants in using powerful human-centered design methods, first to reveal experience insights, then to identify thematic patterns and areas for improvement.

As part of the program, Jennifer McAuliffe, of Standard Chartered Bank Ventures’ eXcellerator, will describe how Standard Chartered Bank is building their capability program to drive innovation in every corner of their business and keep the client perspective at the center of every SC process, product service offering and new venture investment.



Event Details

Who Should Attend: Business Heads and Team Leads, L&D Leads     



Date: 25 April 2019, Thursday
Time: 9.30am - 12.30pm (Registration opens at 9am)

#13-07/08 MAS Building
10 Shenton Way
Singapore 079117

(before GST)
- Complimentary (2 tickets)
- Additional @ $80/person

Non-Member: $160


  • Seats are given on a first-come-first-served basis. IBF reserves the right to reject application to attend the MasterClass.
  • Once confirmed, no cancellation of registration is allowed, substitute may be arranged at no additional cost. For replacements, please contact events@ibf.org.sg.
  • Upon confirmation, no-shows will be liable for an administrative fee of $80.00.
  • To be eligible for CPD hours and issuance of Certificate of Attendance (COA), participants shall be present for the entire programme and with records of SIGN-IN and SIGN-OUT. COA will be issued 5 days after the event.
  • By registering for the event, you agree and consent to IBF's Privacy Policy.
  • The full Terms & Conditions can be found here.


IBF Event Secretariat




Design Thinking: From Empathy to Insights to Action

IBF Masterclass with LUMA Institute

25 April 2019

Time Activity

Welcome Remarks by IBF and LUMA Institute


Interactive session led by Gavin Pryke, Senior Program Director, LUMA Institute, on:

Why this is a critical imperative now to help businesses thrive;
How human-centered design skills can drive new behaviours and
     customer-centered innovation; and
Hands-on activity using practical LUMA methods to work
     collaboratively and gain new insights.


Design Thinking Successes by Jennifer McAuliffe, Standard Chartered Ventures' eXcellerator


​End of Event