Register Now
  • Overview
  • Programme

In-Conversation with IBF Fellow : Navigating the future of Operations

24 Jul 2020

The way businesses operate and how we work has changed over the past few months. As we emerge from the recent global crisis into a new normal, how can we better prepare ourselves to navigate the changes and pivot in how we work to optimise the outcomes amidst the new challenges and opportunities presented? Join us for an open sharing with IBF Fellow, Stacey Lacy, Head of Operations and Technology, Citi Private Bank Asia, on what we can expect in the area of Operations & Technology and how professionals can prepare themselves for the future.

Event Details

Who Should Attend:Professionals in the financial industry     



Date:24 Jul 2020
Time:3pm - 4pm
Venue:Zoom Webinar


  • By registering for the event, you agree and consent to IBF's Privacy Policy.
  • The full Terms & Conditions can be found here.



Event Secretariat


DID: 6305 5690



In Converation with IBF Fellow: Navigating the Future of Operations

24 Jul 2020

Time Activity

Welcome Remarks


Operations & Technology - What's Changed and What's Next?

Stacey N. Lacy, Head of Operations and Technology, Citi Private Bank Asia
Industry update and how roles are changing
Where are the opportunities and what are the new skills in demand?


Navigating change - Citi's perspective

Tips and advice for professionals who are looking to pivot into new roles in Tech & Ops
 What are some existing roles that would allow professionals to easily pivot into new roles in demand

What are some of the key mindsets or attitudes needed to embrace change? How can professinals better prepare themselves for change?
 What are some challenges faced by professionals switching to new roles and how can these be overcome.

Insights and Sharing from

  • Stacey N. Lacy, Head of Operations and Technology, Citi Private Bank Asia
  • Boey Kai Ling, Head of Security Operations, Citi Private Bank 
  • Caleb Yong, Citiphone Officer
  • Ee-Leen Chong, Career Advisory, IBF (Moderator)

End of session

Register Now