The Design Thinking talk by Hyper Island aims to empower participants to put customer needs at the heart of innovation and service improvement. Participants will be introduced to some insights to the key methodologies behind innovation.

Key takeaways :
Appreciate how one can how to look at a problem differently. Learn the reframing method and get creative with how we address problems
Develop a customer-centric mindset.  Hear more about the Jobs to be done concept to understand the underlying needs of people.
Pick up some key skills that can be directly applied to your own workplace.

Event Details

Date:14 June 2021
Time:2.00pm - 3.30pm 
Venue:Zoom Webinar
     CPD Hours:Attendees will be awarded 1.5 hours (non-core) CPD 
Fees:The ​Session is free of charge


  • Certificate of Attendance (COA) are issued based on participants' attendance records on Zoom. For participants who dial into the session via telephone, please provide the number you dialed in with to events@ibf.org.sg for verification. 
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  • The full Terms & Conditions can be found here.


Event Secretariat


DID: 6305 5681    


E: events@ibf.org.sg

IBF Masterclass with Hyper Island – Designing Your Thinking for customer Centricity

Future-enabled skills 

14 June 2021 

Trechelle Lyn Ras 
Learning Designer & Faciliator 
Hyper Island 

Find out more information