27 February 2019
As businesses attempt to unlock new interaction models and revenue streams via digital transformation, they are faced with the reality that supporting an omnichannel experience is rife with challenges related to customer experience (CX), security, and costs. Many organizations and regulatory authorities viewed 2FA as the one-stop security fix to balance these needs. Yet despite the moves made to enhance customer authentication with 2FA solutions like SMS OTP or tokens, the news is still full of stories about account takeovers, data breaches, and customer dissatisfaction. What happened? The answer lies in understanding what it means to properly authenticate and secure your client interactions.
Join us as we discuss how not all second factors are created equal, and how complexity and vulnerabilities are born from a failure to look at the complete security model surrounding client interactions - both digital and non-digital. We'll discuss the impact today's omnichannel engagement model has on 2FA deployments, and the emergence, applicability, challenges and myths of machine learning, biometrics and zero trust security as ways to address today's threat landscape.
IBF Event Secretariatevents@ibf.org.sg
Lydia Wee, Deputy CEO, IBF
Opening RemarksMartin Frick, Managing Director APAC, Temenos
The Client Engagement Model is Broken, But It Can Be FixedImproving Trust & Client Experience Without Compromising Either A Masterclass by Temenos MarketPlace Provider Nishant Kaushik, CTO, Uniken
Tea-Break & Networking
Designing the Banking Experience of TomorrowBy Dharmesh Mistry, Chief Digital Officer, Temenos & Nishant Kaushik, CTO, UnikenA workshop on designing a new bank when you no longer have to choose between security and client experience.
Summary & Closing
Martin Frick Managing Director APACTemenos
Martin Frick is Managing Director, Asia Pacific, at Temenos. Prior to joining the company, Martin was Managing Director of Asia Pacific for Avaloq.
He has over 30 years' relevant experience in banking and banking technology, including working as a Senior Executive of Raiffeisen Bank in Switzerland, as well as Executive Director and Head of Custody Processing Service at UBS. He is a qualified economic computer scientist, and has an MBA dual degree from the State University of New York at Albany and GSBA Zurich.
Dharmesh Mistry Chief Digital OfficerTemenos
Dharmesh Mistry is the Chief Digital Officer at Temenos, a market leading software provider for banking and finance, servicing over 3,000 firms globally, including 41 of the top 50 banks.
Dharmesh has over 30 years' experience in financial services organisations with technology and management expertise, supported by a proven record of accomplishments for innovation and vision.
Prior to joining the company in 2013, he co-founded edgeIPK, a market leading UXP and was CTO at Entranet where he pioneered the launch of many banks' first internet banking solutions.
Based in the UK, Dharmesh takes responsibility for defining and delivering Temenos' Digital strategy. His focus is on addressing the multiple challenges that are faced today by traditional banks, including how to create customer intimacy, achieve operational efficiency and drive innovation.
Dharmesh has top-level expertise in banking, UX, channels technology, CRM, architecture and Data/Ai.
He plays the role of a senior executive interfacing between business decision makers and digital innovation across the finance industry.
Nishant KaushikChief Technology Officer, Uniken A Temenos MarketPlace Provider
Nishant Kaushik is the CTO of Uniken, the first security platform that eliminates every major vector of fraud and breach utilizing an innovative approach to security which drives an amazing customer experience across all channels. He brings almost 20 years of experience in the identity management industry architecting and delivering market leading products, with stints at Thor Technologies, Oracle, SCUID and CA Technologies. His current role allows him to focus on his latest passion of solving the user experience problem in delivering exceptional security by leveraging identity. Nishant is a recognized thought leader, regularly speaking at conferences, including Gartner and Kuppinger Cole, and provoking discussion through his blog (blog.talkingidentity.com) and on twitter (@NishantK).https://www.linkedin.com/in/nishantkaushik
Temenos AG (SIX: TEMN), headquartered in Geneva, is a leading software provider for banking and finance industries. With 25 years of experience in the field, over 3,000 firms worldwide, including 41 of the top 50 banks, rely on Temenos to process daily transactions of more than 500 million banking customers. In 2018, Temenos achieved a leadership position for its Completeness of Vision and Ability to Execute in Gartner's MQ for Global Retail Core Banking, a "leader" in digital banking platforms position in both the Forrester Wave on Global Digital Banking Platforms and Digital Engagement Platforms and topped the IBS Intelligence for Temenos Core Banking, Channels, Risk and Compliance and Payments.Today, Temenos has a market capitalization of more than USD12bn.
About Temenos MarketPlace
A self-service digital store, the MarketPlace provides banks with access to the best fintech solutions from around the world. With our global ecosystem of influencers, accelerators, industry associations and the most progressive banks, the MarketPlace provides curation at scale. We then give the providers the tools they need to integrate their solutions with our platform. Ultimately, this means, speeding up banks’ fintech procurement process and thus, dramatically accelerating their innovation cycles.
Uniken’s REL-ID is a modern, true depth in defence security platform that verifies and authenticates customers and employees and empowers banks to drive transformative engagement with their customers while taking fraud to zero. In one single security platform, REL-ID provides banks with real-time identification, authentication, device profiling, biometrics, location verification, dynamic linking, jailbreak, root and malware detection. By delivering powerful security and combining it with a transparent client experience, REL-ID enables clients to securely unlock new transaction types across all the channels (mobile and web, as well as email, voice, text, and chat), giving the banks much stronger engagement and higher share-of-wallet. Originally developed for the military, their product delivers customer first security that transforms not only retail banking, but also the brokerage and wealth management experience. To date, Uniken’s platform has secured over $4.1 trillion in transactions and 2.3 billion interactions, with ZERO identities, dollars or data lost whilst increasing customer engagement by 100% to 300%. Uniken is a global cybersecurity company backed by investors from Singapore and around the world, with an Asia-Pacific presence in Hong Kong and a Singapore office opening in the second quarter of 2019.Uniken has proudly acheived the following accolades: · Gartner Cool Vendor 2018 for Identity Management; · Forrester Now Tech Vendor; One World Identity Top 10 Global Vendor 2018 · Enterprise Security Top 10 Multifactor Authentication Solution Provider 2018· Temenos Innovation Jam US Winner 2018· Fintech Finals Winner 2016, Hong Kong