• Overview
  • Programme
  • Speakers

The Client Engagement Model Is Broken, But It Can Be Fixed

Improving Trust & Client Experience Without Compromising Either
IBF Future Skills Connect with Temenos

27 February 2019

 

As businesses attempt to unlock new interaction models and revenue streams via digital transformation, they are faced with the reality that supporting an omnichannel experience is rife with challenges related to customer experience (CX), security, and costs. Many organizations and regulatory authorities viewed 2FA as the one-stop security fix to balance these needs. Yet despite the moves made to enhance customer authentication with 2FA solutions like SMS OTP or tokens, the news is still full of stories about account takeovers, data breaches, and customer dissatisfaction. What happened? The answer lies in understanding what it means to properly authenticate and secure your client interactions. 

Join us as we discuss how not all second factors are created equal, and how complexity and vulnerabilities are born from a failure to look at the complete security model surrounding client interactions - both digital and non-digital. We'll discuss the impact today's omnichannel engagement model has on 2FA deployments, and the emergence, applicability, challenges and myths of machine learning, biometrics and zero trust security as ways to address today's threat landscape. 

Key Takeaways:

  • Critical understanding of the range, modalities and utility of different two-factor and multifactor authentication mechanisms
  • The gap between the promise and the reality of continuous authentication technologies like behavioral biometrics and machine learning risk-based systems
  • Architectural understanding of typically ignored supporting elements that must be accounted for and designed as part of a strong client authentication scheme to avoid vulnerabilities
  • How to find the right balance between security and customer experience, and avoid having to compromise on either

 

 

 

Event Details

 Date: 27 February 2019, Wednesday                  
    

 Time:  9.15am - 12.40pm
 Venue:  IBF
#13-07/08 MAS Building
10 Shenton Way
Singapore 079117
Fee:
(before GST)
 
IBF-Member:
- Complimentary (2 tickets)
- Additional @ $80/pax

Non-Member: $160
Training Focus Areas:
  • Financial Industry Developments (1h)
  • Functional Competencies (0.5h)
  • Technology (1.5h)

Note

  • Seats are given on a first-come-first-serve basis and limited to two per organization. Additional participation will be subject to availability of capacity. IBF reserves the right to reject application to attend the MasterClasses.
  • Once confirmed, no cancellation of registration is allowed, substitute may be arranged at no additional cost. For replacements, please contact events@ibf.org.sg
  • Upon confirmation, no-shows will be liable for an administrative fee of $80.00.
  • To be eligible for CPD hours and issuance of Certificate of Attendance (COA), participants shall be present for the entire programme and with records of SIGN-IN and SIGN-OUT. COA will be issued 5 days after the event.
  • By registering for the event, you agree and consent to IBF's Privacy Policy.
  • The full Terms & Conditions can be found here.

 

Contact

IBF Event Secretariat
events@ibf.org.sg  

      
       

The Client Engagement Model Is Broken, But It Can Be Fixed

Improving Trust & Client Experience Without Compromising Either
IBF Future Skills Connect with Temenos

27 February 2019

Time Activity
​9.00am​Registration and networking
9.15am

Welcome Address
Lydia Wee, Deputy CEO, IBF                 

Opening Remarks
Martin Frick, Managing Director APAC, Temenos

9.30am

The Client Engagement Model is Broken, But It Can Be Fixed
Improving Trust & Client Experience Without Compromising Either 
A Masterclass by Temenos MarketPlace Provider
Nishant Kaushik, CTO, Uniken               

10.30am

Tea-Break  & Networking         

​11.00am

Designing the Banking Experience of Tomorrow
By Dharmesh Mistry, Chief Digital Officer, Temenos
&  Nishant Kaushik, CTO, Uniken

A workshop on designing a new bank when you no longer have to choose between security and client experience.

12.30pm

Summary & Closing

​12.40pm​End of Event           

The Client Engagement Model is Broken, but It Can Be Fixed....

IBF Future Skills Connect with Temenos

27 February 2019

Martin Frick

Managing Director APAC
Temenos

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Dharmesh Mistry

Chief Digital Officer
Temenos

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​Nishant Kaushik

Chief Technology Officer, Uniken
A Temenos MarketPlace Provider

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​About Temenos

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​About Temenos MarketPlace

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​About Uniken

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