Susan Hwee

Head, Group Technology & Operations
United Overseas Bank Limited

IBF Distinguished Fellow (2015)

Technology & Operations

"I have been given many opportunities to grow as a leader in my career. It is now my responsibility to groom the next generation of leaders in technology and operations. It is a pleasure to help these talents realize their potential and develop into all-rounded professionals. I also hope to impart and share with them my passion in championing inclusiveness, especially for people with special needs in our society."


Ms Susan Hwee is a Group Management Executive Committee member and the Head of Group Technology and Operations at United Overseas Bank Limited (UOB). She has more than 30 years of banking experience with an extensive track record in technology and operations. 

Awarded the IBF Distinguished Fellow by the Institute of Banking and Fellow in 2015, Ms Hwee manages more than 4,000 staff across the region. She leads the team that sets the global standards for technology and operations throughout UOB, building a robust and efficient operating platform that is scalable across the region to serve the Bank's customers' changing needs. She is also spearheading initiatives to transform the Bank's digital architecture and information security strategy. 

She actively serves Singapore's banking industry.  She is a board director at Network for Electronic Transfers Singapore Pte Ltd (NETS) and Singapore Clearing House Pte Ltd.  She was previously also a board director of Clearing & Payments Services Pte Ltd (CAPS).  Most notably, she co-chaired the Industry Steering Committee that oversaw the implementation of FAST payment infrastructure which became the foundation for many of Singapore's real-time payment services such as PayNow. 

Ms Hwee is also a champion of inclusive employment and led the creation of meaningful employment opportunities at UOB for people with autism. She believes it is a sustainable business practice that benefits the individual, the organisation and the society. 

Under Ms Hwee's stewardship, UOB's inclusive employment initiative received strong recognition, with the Bank receiving the NTUC May Day Model Partnership Award in the Management Category (2015), Leader Award at the SG Enable Enabling Employers Awards (2017) and Special Recognition for Best Flagship Initiatives at the Sustainable Business Awards (2017). 

Prior to joining UOB in 2001, Ms Hwee held various positions in a global bank and a technology firm and she is known for successfully leading large projects and complex organisational changes.