Susan Cheong

Managing Director & Head, Talent Acquisition Group
DBS Bank Ltd

IBF Fellow (2019)

Consumer Banking

"In today’s fast changing world, an important attribute for success is the ability to learn, unlearn and relearn."

Biography

​Susan was appointed as Head of Talent Acquisition Group in Apr 2019. Prior to this role in Human Resources, Susan was in Consumer Banking Group (CBG) for 20 years. She was Head of Distribution in CBG SG and Head of POSB from 2016 to 2019.

She has also held the position of Chief Operating Officer in CBG SG from 2014 to 2016.

Key Career Highlights

Susan joined DBS Bank in 1998 as a Management Trainee upon her graduation from Nanyang Technological University of Singapore.

She was trained as a Credit Officer, handling consumer and corporate loans and certified as a Relationship Manager before moving on to be Branch and Treasures Business Manager in 2002.

In 2005, Susan was appointed as Treasures Business Director and subsequently as Treasures Business Development Director.

In 2008, she was rotated to head Service & Sales Management in CBG SG.

In 2011, Susan was appointed as Senior Vice President & Head, Business Operations & Quality. She was promoted to Managing Director in 2012 and continued to be responsible for Business Operations and Customer Experience in CBG SG.

In 2014, Susan was appointed as the Chief Operating Officer of CBG SG to strengthen the Customer Journey, Customer Experience & operational excellence for DBS CBG.

Professional Background

Susan holds an Honours Degree in Bachelor of Business from Nanyang Technological University of Singapore, majoring in Banking & Finance.

She is also a trained & certified voluntary Senior Assessor (for Business Excellence) with SPRING Singapore.

In July 2017, Susan was appointed as a member of the Singapore Quality Award (SQA) Management Committee, SPRING Singapore.

She is also a member of the IBF Consumer Banking Industry Workgroup.