Karen Shee Ting Yih

Head, Claims & Maturity
Prudential Assurance Company Singapore (Pte) Limited

IBF Fellow (2014)

Life Insurance

"Nurture the next generation and facilitate an environment of fair handling in the industry"


Karen Shee is the Head of Claims & Maturity, Life Operations at Prudential Assurance Company Singapore. She joined Prudential in 1996, and has helped Prudential set up its off shore service hub overseas in early 2000s.

She was instrumental in setting up the claims administration for Integrated Shield plans for Prudential in 2005. In the last two years, the Prudential Claims Team has been among the top in the industry in terms of settlement and quality of delivery.

Karen has a wealth of experience in different roles within the insurance industry, from sales, policy services, group insurance administration, reinsurance and claims administration.

She also serves on various industry and professional groups since 2007, such as the Life Insurance Association of Singapore.

Karen was conferred the title of "IBF Fellow" from The Institute of Banking and Finance in 2014. She also holds the titles of Fellow, Life Management Institute, LOMA, USA; and Fellow, Life & Health Claims, International Claims Association, USA.

She graduated from University of Toronto with a Degree in Economics.