Mack Eng

Country President
ACE Insurance Limited

IBF Fellow (2014)

General Insurance

"Never forget the basics - do your research, know your products, understand and serve your customers well."

Biography

Mack Eng was appointed as the Country President of ACE Insurance Limited in Singapore in October 2009. Prior to that, he was the Chief Operating Officer, overseeing the Consumer Lines and overall operations of the company. He joined ACE in 2004 as the Head of the Accident and Health division.

Mr. Eng is a seasoned executive with over 23 years of experience in the insurance industry, and held various management positions in Asia Pacific and Singapore. Prior to joining ACE, he worked in Allianz, Royal & Sun Alliance, AIA and a local financial institution. Throughout his career, he has gained broad experience in general management, distribution channel management and product innovation.

Mr. Eng is also active in several industry committees for the General Insurance Association in Singapore, serving as Chairman for the Telemarketing Workgroup and the Financial Institution Competency Standards (FICS). He is also the Chairman of the revised Premium Payment Framework initiative and chaired the industry's response and recommendations for the Personal Data Protection Act. He also received the title of "IBF Fellow", accorded by the Institute of Banking and Finance (IBF), to recognise industry veterans who have demonstrated mastery of a profession and exemplify thought leadership and commitment to industry development.

Mr. Eng graduated from the University of Hawaii at Manoa in Business Marketing (Honours). He is also a Fellow of Life Management Institute (FLMI, USA), holds an Advanced Diploma in Insurance (ACII, UK) as well as a Diploma in Direct Marketing (Credit) from the Institute of Direct Marketing, London.