Relationship Management - Retail Banking Level 1

Job Roles

  • Retail Relationship Managers

Prerequisites

Possess a diploma/ degreeorPossess prior working experience in the financial services industry.

Relevant Job Responsibilities

  • Perform a role focusing on client relationship management, including client acquisition
  • Provide personal financial advice and on-going servicing of retail clients

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Relationship Management - Retail Banking Level 1

Competencies

Industry Knowledge:Wealth Advisory Products

Demonstrate understanding of wealth advisory products suitable for retail clients as well as maintain awareness of wealth advisory industry trends and developments.

Portable from IBF Standards - Retail Banking (Level 1) to IBF Standards - Priority Banking (Level 1) subject to bridging

Exemption for this Competency Unit available upon completion of the Capital Markets &Financial Advisory Services (CMFAS) Modules 8, 8A and 9

Industry Knowledge:Laws & Regulation

Demonstrate understanding of relevant laws and regulations as well as awareness of industry trends and developments relating to wealth advisory.

Portable between IBF Standards – Retail Banking (IBF Level 1) and Financial Planning (Level 1)

Portable from IBF Standards - Retail Banking (Level 1) to IBF Standards - Priority Banking (Level 1) subject to bridging

Exemption for this Competency Unit available upon completion of the Capital Markets & Financial Advisory Services (CMFAS) Module 5

Exemption for this Competency Unit available upon completion of the IBF Standards - Financial Planning (Level 1)

Client Acquisition Through Trust-Based Relationships

Acquire new retail clients through developing professional relationships based on trust, empathy, credibility and ethical conduct.

Portable from IBF Standards - Retail Banking (Level 1) to IBF Standards - Priority Banking (Level 1) subject to bridging

Exemption for this Competency Unit available upon completion of the IBF Standards - Financial Planning (Level 1)

Client Acceptance & Onboarding (KYC/AML)

Perform acceptance checks and on-boarding of retail clients in accordance with established policies and procedures.

Portable from IBF Standards - Retail Banking (Level 1) to IBF Standards - Priority Banking (Level 1) subject to bridging

Exemption for this Competency Unit available upon completion of the IBF Standards - Financial Planning (Level 1)

Personal Financial Advisory

Advise retail clients on their personal financial needs and objectives by analysing their financial needs and objectives, recommending suitable in-house "off the shelf" financial solutions, and executing clients’ instructions on their banking and financial transactions.

Portable from IBF Standards - Retail Banking (Level 1) to IBF Standards - Priority Banking (Level 1) subject to bridging

Exemption for this Competency Unit available upon completion of the IBF Standards - Financial Planning (Level 1)

Servicing Clients

Perform ongoing servicing of retail client accounts and identify any potential opportunities for extending basic banking services.

Portable between IBF Standards – Retail Banking (IBF Level 1) and IBF Standards – Priority Banking (IBF Level 1)

Exemption for this Competency Unit available upon completion of the IBF Standards - Financial Planning (Level 1)

Relationship Management - Retail Banking Level 1

Certification Level Awarded:
IBF Qualified

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