Keeping an Open Mind
Now leading a team of over 30, Revathi shares that it can be challenging to mentor or teach someone who rejects learning something new simply because they assume it will be too difficult. Helping them see learning as a positive experience is one of the challenges she has to tackle regularly as a team leader.
As the global industry moves toward a digital future, professionals in banking and finance also need to be equipped with new skills not just to survive but thrive in a new era of digital banking and fast-moving operations.
For those in frontline service roles, this means picking up new skills to better service customers through changing channels.
So, if given an opportunity to learn something new, Revathi hopes that more people will keep an open mind.
“When you’re going to learn something different, you cannot have a preconceived perception about what you’re going to learn,” she shares.
“You should have an open mind so that you can fully absorb and really appreciate what you’re learning.”
In other words, be willing to change the way you used to do things and embrace that there may be a better way forward.