Future of Finance Jobs Study

The study "Impact of Wider Integration of Data Analytics and Automation on Manpower in the Singapore Financial Services Sector" covered 121 job roles representing most jobs in the financial sector.

Finance professionals can use the study findings to identify and acquire new skills for their job roles. Financial institutions can use the study findings as a guide for workforce transformation.

Job Roles by Industry Segments

Banking

Click on segment names, or scroll below for job roles and new skills.

Find relevant training programmes by using our Training Programme Finder.

Retail Banking

Front Office			Middle / Back Office
Customer Service	Relationship Management	Sales & Distribution	Product Management	Business Assurance	Credit and Loan Operations	Unit Trust Operations	Transaction Operations
JOB ROLES (click on each job role for details)
Customer Service / Call Centre Representative	Financial Consultant / Personal Banker	Bancassurance Officer Branch Operations Branch Teller Mortgage Specialist	Product Analyst	Business Assurance	Credit and Loan Officer	Fund Administrator	Transaction Processing Officer
New Skills Required
Complex Problem Solving Technology Troubleshooting Data Interpretation and Analysis Customer Mindset Product Awareness	Advisory Advanced Digital Acumen / Literacy Change Management Customer Mindset Data Storytelling	Advisory Customer Mindset Data Interpretation and Analysis Change Management Lateral Thinking Product Awareness	Customer Mindset Data Storytelling Influencing and Negotiation Project Management Stakeholder Engagement	Advanced Digital Acumen / Literacy Change Management Data Interpretation and Analysis Lateral Thinking Process Excellence	Advisory Automation Management Complex Problem Solving Data Interpretation and Analysis Process Excellence	Advisory Data Interpretation and Analysis Lateral Thinking Product Awareness Targeted Technical Sales	Automation Management Business Financial Acumen Process Excellence Risk Awareness Technology Troubleshooting

Corporate Banking

Front/Middle Office							Back Office
Relationship Management	Sales	Product Management	Middle Office	Client Servicing	Business Management	Credit Recovery	Operations
JOB ROLES (click on each job role for details)
Relationship Manager (SME / FI / NBFI) Assistant Relationship Manager / Credit Analyst Relationship Manager - Commercial / Corporate	Product Sales (SME) Product Sales (Commercial / Corporate) Product Sales (MNC / FI / NBFI)	Product Management Product Development	Client Implemen-tation Officer	Client Service Officer	Business Manager	Credit Recovery Manager	Credit Operations Transaction Banking Operations
New Skills Required
Advisory Advanced Digital Acumen / Literacy Data Interpretation and Analysis Influencing and Negotiation Lateral Thinking	Advisory Data Interpretation and Analysis Data Storytelling Influencing and Negotiation Stakeholder Engagement	Advanced Digital Acumen Change Management Customer Mindset Data Interpretation Influencing and Negotiation Project Management Stakeholder Engagement	Advanced Digital Acumen Change Management Complex Problem Solving Process Excellence Project Management	Advanced Digital Acumen Change Management Data Interpretation and Analysis Process Excellence Technology Trouble- shooting	Change Management Lateral Thinking Project Management Risk Awareness Stakeholder Engagement	Advisory Data Interpretation and Analysis Lateral Thinking Product Awareness Targeted Technical Sales	Advanced Digital Acumen Change Management Complex Problem Solving Data Interpretation and Analysis Process Excellence Systems Thinking

Investment Banking

Front Office
Relationship Management	Research	Sales and Trading	Product Origination	Equity Capital Market (ECM) / Debt Capital Market (DCM)	Corporate Finance	Distribution
Senior Banker / Coverage Officer	Economist Research Analyst	Trader (Liquid Assets) Trader (Illiquid Assets) Institutional Sales Officer	Structurer	ECM Banker DCM Banker	Corporate Finance Banker	Remisier
New Skills Required
Customer Mindset Data Storytelling Global Perspective Influencing and Negotiation Lateral Thinking	Advanced Digital Acumen Advisory Analytics and Compu- tational Modelling Data Storytelling Lateral Thinking Programming and Coding	Advanced Digital Acumen Analytics and Compu- tational Modelling Customer Mindset Data Storytelling Influencing and Negotiation Lateral Thinking	Advanced Digital Acumen Advisory Data Interpretation and Analysis Programming and Coding Influencing and Negotiation	Advanced Digital Acumen Data Interpretation Influencing and Negotiation Project Management Stakeholder Engagement	Analytics and Compu- tational Modelling Data Interpretation and Analysis Lateral Thinking Global Perspectives Influencing and Negotiation	Advisory Data Interpretation and Analysis Influencing and Negotiation Research Risk Awareness

Middle / Back Office
Trade Management	Operations	Quants
Post Trade Support Specialist Trade Support Specialist	Product Controller Treasury Operations Officer	Quantitative Analyst
New Skills Required
Automation Management Advanced Digital Acumen Process Excellence Complex Problem Solving Risk Awareness Data Interpretation	Data Interpretation and Analysis Data Storytelling Process Excellence Risk Awareness Strategy Planning Stakeholder Engagement	Advanced Digital Acumen Analytics and Computational Modelling Programming and Coding Risk Awareness Technology Design

Private Banking

Front Office
Relationship Management	Client Servicing and Reporting	Sales and Trading	Research
Private Banker / Wealth Manager	Assistant RelationshipManager	Trader	Economist Research Analyst
New Skills Required
Advanced Digital Acumen Advisory Customer Mindset Influencing and Negotiation Product Awareness	Advanced Digital Acumen Advisory Analytics and Compu- tational Modelling Customer Mindset Product Awareness	Analytics and Compu- tational Modelling Advanced Digital Acumen Customer Mindset Data Storytelling Lateral Thinking	Advanced Digital Acumen Advisory Analytics and Compu- tational Modelling Data Storytelling Lateral Thinking Programming and Coding

Middle / Back Office
Product Management	Wealth and Estate Planning	Market Management	Trade Management	Transaction Operations	Portfolio Management
Credit Structuring Officer	Wealth Planner / Advisor	Business Manager	Post Trade Specialist Trade Support Specialist	Transaction Processing Officer	Portfolio Manager / Portfolio Advisor
New Skills Required
Advanced Digital Acumen Data Interpretation and Analysis Lateral Thinking Risk Awareness Stakeholder Engagement	Advanced Digital Acumen Automation Management Customer Mindset Data Interpretation and Analysis Influencing and Negotiation	Change Management Lateral Thinking Risk Awareness Project Management Stakeholder Engagement	Automation Management Advanced Digital Acumen Process Excellence Complex Problem Solving Risk Awareness Data Interpretation	Automation Management Business and Financial Acumen Process Excellence Complex Problem Solving Risk Awareness Data Interpretation	Advanced Digital Acumen Customer Mindset Data Interpretation and Analysis Lateral Thinking Stakeholder Engagement

Asset Management

Front Office
Client Servicing	Relationship Management	Sales and Trading	Research	Portfolio Management	Transaction Operations	Product Management
Client Service Officer	Distribution Manager	Trader (Buy-side)	Economist Research Analyst	Portfolio Assistant / Front Officer Support Portfolio Manager / Advisor Alternatives Investment Partner	Transaction Processing Officer	Product Manager Product Developer
New Skills Required
Advanced Digital Acumen Customer Mindset Risk Awareness Stakeholder Engagement Technology Troubleshooting	Advisory Data Interpretation Data Storytelling Influencing and Negotiation Stakeholder Engagement	Advisory Advanced Digital Acumen Data Storytelling Lateral Thinking Risk Awareness	Advanced Digital Acumen Advisory Analytics and Computational Modelling Data Interpretation Data Storytelling Lateral Thinking Programming and Coding	Advanced Digital Acumen Cutsomer Mindset Data Interpretation and Storytelling Global Perspective Influencing and Negotiation Lateral Thinking Risk Awareness	Advanced Digital Acumen Automation Management Complex Problem Solving Process Excellence Technology Troubleshooting	Business and Financial Acumen Change Management Customer Mindset Data Storytelling Influencing and Negotiation Project Management Stakeholder Engagement

Middle / Back Office
Trade and Post Management	Performance Reporting	Asset Servicing
Post Trade Support Specialist Trade Support Specialist	Fund Accountant Investment Performance Analyst	Transfer Agent / Registrar
New Skills Required
Advanced Digital Acumen Automation Management Complex Problem Solving Data Interpretation Process Excellence Risk Awareness	Automation Management Complex Problem Solving Data Storytelling Process Excellence Project Management Influencing and Negotiation Outsourced / Asset Servicing	Advanced Digital Acumen Data Storytelling Process Excellence Project Management Systems Thinking

Insurance

Front Office
Customer Service	Underwriting	Sales and Distribution
Contact Centre Representative	Underwriter (Retail) Underwriter (Non-retail)	Agency Management Officer Broker Financial Planner / Insurance Agent Partnership and Affinity Management
New Skills Required
Automation Management Data Interpretation Target Technical Sales Technology Troubleshooting User Experience Design	Advanced Digital Acumen Analytics and Computational Modelling Data Interpretation Lateral Thinking Stakeholder Engagement	Advanced Digital Acumen Advisory Change Management Data Interpretation Global Perspective Leading Virtual Teams Stakeholder Engagement

Middle/Back Office
Actuarial and Pricing	Policy Management	Operations	Claims Management	Reinsurance Management	Product Management	Investment Management
Pricing Actuary Valuation Actuary	Policy Servicing Officer	New Business Operations Officer	Claims Examiner (Retail) Claims Examiner (Non-retail) Loss Prevention	Reinsurance Management Officer	Product Development	Investment Management Officer
New Skills Required
Analytics and Computational Modelling Business and Financial Acumen Data Storytelling Lateral Thinking Programming and Coding Stakeholder Engagement	Automation Management Complex Problem Solving Data Interpretation Data Storytelling Process Excellence	Advanced Digital Acumen Automation Management Complex Problem Solving Lead Virtual Teams Process Excellence	Advanced Digital Acumen Advisory Complex Problem Solving Data Interpretation Investigation Research Stakeholder Engagement	Advisory Complex Problem Solving Data Interpretation Lateral Thinking Process Excellence	Customer Mindset Data Interpretation Global Perspective Lead Virtual Teams Project Management	Advanced Digital Acumen Complex Problem Solving Influencing and Negotiation Lateral Thinking Risk Awareness

Enterprise

Front Office
Legal	Digital and Innovation	Data Analytics
Paralegal Legal Counsel	Customer Experience Designer Digital Transformation	Data Analyst Data Scientist
New Skills Required
Advanced Digital Acumen Change Management Cybersecurity Lateral Thinking Risk Awareness	Advanced Digital Acumen Advisory Change Management Complex Problem Solving Customer Mindset Data Storytelling Influencing and Negotiation Lateral Thinking Stakeholder Engagement	Advisory Business and Financial Acumen Change Management Complex Problem Solving Data Interpretation & Analysis Lateral Thinking Process Excellence

Middle/Back Office
HR, Finance, Tax and Audit	Marketing	Operational Excellence	Information Technology	Risk	Compliance
Finance Operations and Tax Human Resource Operations Internal Audit	Marketing and Communications Officer Digital Marketing Officer	Operational Excellence Officer	IT Applications and Software IT Security IT Operations Management IT Project Delivery IT Testing /Audit and Quality Assurance IT Service Support IT Strategy and Architecture	Credit Risk Officer Enterprise Risk Management Liquidity Risk Officer Market Risk Officer Operational Risk Management	AML / CFT Transaction Surveillance Compliance Monitoring and Testing Trade Surveillance Compliance Regulatory Reporting Financial Crime Compliance Investigation and Intelligence Financial Crime Data Analytics Regulatory Change Management Officer AML / CFT Policy Advisory Compliance Advisory Officer Anti-Fraud, Bribery and Corruption Advisory
New Skills Required
Advanced Digital Acumen Advisory Business and Finance Acumen Change Management Complex Problem Solving Data Interpretation and Analysis Lateral Thinking Process Excellence	Advanced Digital Acumen Data Interpretation and Analysis Targeted Technical Sales Product Awareness Customer Mindset Technology Troubleshooting	Business and Financial Acumen Project Management Risk Awareness Change Management Global Perspectives Process Excellence Systems Thinking Cybersecurity	Business and Financial Acumen Project Management Risk Awareness Change Management Global Perspectives Process Excellence Systems Thinking Cybersecurity	Data Engineering Data Storytelling Programming and Coding Stakeholder Engagement Analytics and Computational Modelling Data Interpretation and Analysis Systems Thinking Automation Management	Analytics and Computational Modelling Data Interpretation and Analysis Advanced Digital Acumen Data Storytelling Complex Problem Solving Product Awareness Lateral Thinking

Job Roles by Industry Segments

Retail Banking​​​​

​​Front Office

​ ​ ​ ​ Middle / Back Office

​Customer Service

Relationship Management​

Sales & Distribution​

Product Management​

​Business Assur​ance

Credit and Loan Operations​

Unit Trust Operations​

Transaction Operations​

New Skill​s Require​d​​

Corporate Banking​

​Front/Middle Office

Back Office​

Relationship Management​​

Sales

Product Management

Middle Office​​

​Client Servicing

Business Management​

Credit Recovery​

Operations​

New Skill​s Require​d​​

Investment B​anking

​Front Office​

Relationship Management​​

Research

Sales and Trading

Product Origination

Equity Capital Market (ECM) / Debt Capital Market (DCM)

Corporate Finance

Distribution

New Skill​s Require​d​​

Trade Management​​

Operations

Quants

New Skill​s Require​d​​

Private B​anking

​​​Front Office

Relationship Management

Client Servicing and Reporting

Sales and Trading

New Skill​s Require​d​​

Product Management​​

​Wealth and Estate Planning

​Market Management

​Trade Management

Transaction Operations

PortfolioManagement

New Skill​s Require​d​​

Asset Management

Client Servicing

​Relationship Management

Sales and Trading

Research

PortfolioManagement

TransactionOperations

Product Management​

​New Skill​s Require​d​​

Trade and Post Management​​

Performance Reporting

Asset Servicing

New Skill​s Require​d​​

Insurance​​

Customer Service

Underwriting

Sales and Distribution

New Skill​s Require​d​​

Actuarial and Pricing

Policy Management

Operations

ClaimsManagement

Reinsurance Management

Product Management​

Investment Management​

New Skill​s Require​d​​

Enterprise​​

Retail Banking

Front Office

Middle / Back Office

Customer Service

Relationship Management

Sales & Distribution

Product Management

Business Assurance

Credit and Loan Operations

Unit Trust Operations

Transaction Operations

New Skills Required

Corporate Banking

Front/Middle Office

Back Office

Relationship Management

Middle Office

Client Servicing

Business Management

Credit Recovery

Operations

New Skills Required

Investment Banking

Front Office

Relationship Management

Equity Capital Market (ECM)
/ Debt Capital Market (DCM)

New Skills Required

Trade Management

New Skills Required

Private Banking

Front Office

New Skills Required

Product Management

Wealth and Estate Planning

Market Management

Trade Management

Portfolio
Management

New Skills Required

Relationship Management

Portfolio
Management

Transaction
Operations

Product Management

New Skills Required

Trade and Post Management

New Skills Required

Insurance

New Skills Required

Claims
Management

Product Management

Investment Management

New Skills Required

Enterprise

New Skills Required

Compliance

New Skills Required