The study "Impact of Wider Integration of Data Analytics and Automation on Manpower in the Singapore Financial Services Sector" covered 121 job roles representing most jobs in the financial sector.  Download the full report here

Finance professionals can use the study findings to identify and acquire new skills  for their job roles. Financial institutions can use the study findings as a guide for workforce transformation.

Job Roles by Industry Segments

Banking

   Retail​ Ba​nking​

   Corporate Banking

   Investment Banking​

   Priva​te Banking

Asset Management

Insurance

Enterprise​

Click on segment names, or scroll below for job roles and new skills.


Training Programme Listing

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This training programme listing gives a sample of the available training programmes for finance professionals to acquire skills needed for the future of finance. 



Retail Banking​​​​

​​Front Office

​ ​ ​ ​ Middle / Back Office

​Customer Service

Relationship Management​

Sales & Distribution​

Product Management​

​Business Assur​ance

Credit and Loan Operations​

Unit Trust Operations​

Transaction Operations​

JOB ROLES​​​​ 
     (click on each ​job role for details)  ​ ​ ​ ​​ ​ ​
Customer Service / Call Centre Representative Financial Consultant / Personal Banker Bancassurance Officer

Branch Operations

Branch Teller

Mortgage Specialist
Product Analyst Business Assurance​ Credit and Loan Officer​ Fund Administrator​ ​Transaction Processing Officer​

New Skill​s Require​d​​

​Complex Problem Solving

Technology Troubleshooting

Data Interpretation and Analysis

Customer Mindset

Product Awareness
Advisory

Advanced Digital Acumen / Literacy

Change Management

Customer Mindset

Data Storytelling​
​Advisory

Customer Mindset

Data Interpretation and Analysis

Change Management

Lateral Thinking

Product Awareness
​Customer Mindset

Data Storytelling

Influencing and Negotiation

Project Management

Stakeholder Engagement
​Advanced Digital Acumen / Literacy

Change Management

Data Interpretation and Analysis

Lateral Thinking

Process Excellence
​Advisory

Automation Management

Complex Problem Solving

Data Interpretation and Analysis

Process Excellence
Advisory

Data Interpretation and Analysis

Lateral Thinking

Produc​t Awareness

Targeted Technical Sales
​​Automation Management

Business Financial Acumen

Process Excellence

Risk Awareness

Technology Troubleshooting​​​​​​​​​​​​



Corporate Banking​

​Front/Middle Office

Back Office​

Relationship Management​

Sales

Product Management

Middle Office​​

​Client Servicing

Business Management​

Credit Recovery​

 Operations​

JOB ROLES​​​​ 
     (click on each ​job role for details)  ​ ​ ​ ​​ ​ ​ ​​​​​ ​​ ​ ​ ​ ​ ​ ​
Relationship Manager
(SME / FI / NBFI)​


​Assistant Relationship Manager / Credit Analyst

Relationship Manager - Commercial / Corporate
Product Sales (SME)

Product Sales (Commercial / Corporate)

​Product Sales (MNC / FI / NBFI)​
Product Management

Product Development​
Client Implemen-tation Officer Client Service Officer Business Manager ​Credit Recovery Manager Credit Operations

​Transaction Banking Operations

New Skill​s Require​d​​

Advisory

Advanced Digital Acumen / Literacy​

Data Interpretation and Analysis

Influencing and Negotiation

Lateral Thinking
Advisory

Data Interpretation and Analysis

Data Storytelling

Influencing and Negotiation

Stakeholder Engagement​
​Advanced Digital Acumen

Change Management

Customer Mindset

Data Interpretation

Influencing and Negotiation

Project Management

Stakeholder Engagement
​Advanced Digital Acumen

Change Management

Complex Problem Solving

Process Excellence

Project Management
​Advanced Digital Acumen

Change Management

Data Interpretation and Analysis

Process Excellence

Technology Trouble-
shooting
Change Management

Lateral Thinking

Project Management

Risk Awareness

Stakeholder Engagement
Advisory

Data Interpretation and Analysis

Lateral Thinking

Produc​t Awareness

Targeted Technical Sales
​​Advanced Digital Acumen

Change Management

Complex Problem Solving

Data Interpretation
and Analysis

Process Excellence

Systems Thinking​​
​​​


Investment B​anking

​Front Office​

Relationship Management​

Research

Sales and Trading

Product Origination

Equity Capital Market (ECM)
/ Debt Capital Market (DCM)

Corporate Finance

Distribution

Senior Banker / Coverage Officer Economist

Research Analyst
Trader (Liquid Assets)

Trader (Illiquid Assets)


Institutional Sales Officer
Structurer​ ECM Banker

DCM Banker
Corporate Finance Banker Remisier

New Skill​s Require​d​​

Customer Mindset

Data Storytelling

Global Perspective

Influencing and Negotiation

Lateral Thinking
Advanced Digital Acumen

Advisory

Analytics and Compu-
tational Modelling

Data Storytelling

Lateral Thinking

Programming and Coding
​Advanced Digital Acumen

Analytics and Compu-
tational Modelling

Customer Mindset

Data Storytelling

Influencing and Negotiation

Lateral Thinking
​Advanced Digital Acumen

Advisory

Data Interpretation and Analysis

Programming and Coding

Influencing and Negotiation
​Advanced Digital Acumen

Data Interpretation

Influencing and Negotiation

Project Management

Stakeholder Engagement
Analytics and Compu-
tational Modelling

Data Interpretation and Analysis

Lateral Thinking

Global Perspectives

Influencing and Negotiation
Advisory

Data Interpretation and Analysis

Influencing and Negotiation

Research

Risk Awareness

​​Middle / Back Office

Trade Management​

Operations

Quants

Post Trade Support Specialist

Trade Support Specialist
Product Controller

Treasury Operations Officer
Quantitative Analyst

New Skill​s Require​d​​

Automation Management

Advanced Digital Acumen

Process Excellence

Complex Problem Solving

Risk Awareness

Data Interpretation
Data Interpretation and Analysis

Data Storytelling

Process Excellence

Risk Awareness

Strategy Planning

Stakeholder Engagement
​Advanced Digital Acumen

Analytics and Computational Modelling

Programming and Coding

Risk Awareness

Technology Design​​​​
​​​​


Private B​anking

​​​Front Office

Relationship Management

Client Servicing and Reporting

Sales and Trading

Research
Private Banker / Wealth Manager​ Assistant RelationshipManager Trader Economist

Research Analyst

New Skill​s Require​d​​

Advanced Digital Acumen

Advisory

Customer Mindset

Influencing and Negotiation

Product Awareness
Advanced Digital Acumen

Advisory

Analytics and Compu-
tational Modelling

Customer Mindset

Product Awareness
Analytics and Compu-
tational Modelling

​Advanced Digital Acumen

Customer Mindset

Data Storytelling

Lateral Thinking
​Advanced Digital Acumen

Advisory

Analytics and Compu-
tational Modelling

Data Storytelling

Lateral Thinking

Programming and Coding

​​Middle / Back Office

Product Management​​

​Wealth and Estate Planning

​Market Management

​Trade Management

Transaction Operations

Portfolio
Management

Credit Structuring Officer Wealth Planner /
Advisor​
Business Manager Post Trade Specialist

Trade Support Specialist​
Transaction Processing Officer Portfolio Manager /
Portfolio Advisor

New Skill​s Require​d​​

Advanced Digital Acumen

Data Interpretation
and Analysis

Lateral Thinking

Risk Awareness

Stakeholder Engagement
​Advanced Digital Acumen

Automation Management

Customer Mindset

Data Interpretation
and Analysis

Influencing and Negotiation
​Change Management

Lateral Thinking

Risk Awareness

Project Management

Stakeholder Engagement
​Automation Management

Advanced Digital Acumen

Process Excellence

Complex Problem Solving

Risk Awareness

Data Interpretation
Automation Management

Business and Financial Acumen

Process Excellence

Complex Problem Solving

Risk Awareness

Data Interpretation
Advanced Digital Acumen

Customer Mindset

Data Interpretation and Analysis

Lateral Thinking

Stakeholder Engagement​​​



Asset Management

​​Front Office

Client Servicing

​Relationship Management

Sales and Trading

Research

Portfolio
Management

Transaction
Operations

Product Management​

Client Service Officer Distribution Manager​ Trader
(Buy-side)
Economist

Research Analyst​
Portfolio Assistant / Front Officer Support

Portfolio Manager / Advisor

Alternatives Investment Partner
Transaction Processing Officer Product Manager

Product Developer​

​New Skill​s Require​d​​

Advanced Digital Acumen

Customer Mindset

Risk Awareness

Stakeholder Engagement

Technology Troubleshooting
​Advisory

Data Interpretation

Data Storytelling

Influencing and Negotiation

Stakeholder Engagement
​Advisory

Advanced Digital Acumen

Data Storytelling

Lateral Thinking

Risk Awareness
Advanced Digital Acumen

Advisory

Analytics and Computational Modelling

Data Interpretation

Data Storytelling

Lateral Thinking

Programming and Coding
Advanced Digital Acumen

Cutsomer Mindset

Data Interpretation and Storytelling

Global Perspective

Influencing and Negotiation

Lateral Thinking

Risk Awareness
Advanced Digital Acumen

Automation Management

Complex Problem Solving

Process Excellence

Technology Troubleshooting
​Business and Financial Acumen

Change Management

Customer Mindset

Data Storytelling

Influencing and Negotiation

Project Management

Stakeholder Engagement


​​Middle / Back Office

Trade and Post Management​

Performance Reporting

Asset Servicing

Post Trade Support Specialist

Trade Support Specialist
Fund Accountant

Investment Performance Analyst
Transfer Agent / Registrar

New Skill​s Require​d​​

Advanced Digital Acumen​

Automation Management

Complex Problem Solving

Data Interpretation

Process Excellence

Risk Awareness
Automation Management

Complex Problem Solving

Data Storytelling

Process Excellence

Project Management

Influencing and Negotiation

Outsourced / Asset Servicing
​Advanced Digital Acumen

Data Storytelling

Process Excellence

Project Management

Systems Thinking​​



Insurance​​

​​Front Office

Customer Service

Underwriting

Sales and Distribution

Contact Centre Representative Underwriter (Retail)

Underwriter (Non-retail)​
Agency Management Officer

Broker

Financial Planner / Insurance Agent

Partnership and Affinity
Management

New Skill​s Require​d​​

Automation Management

Data Interpretation

Target Technical Sales

Technology Troubleshooting

User Experience Design
​Advanced Digital Acumen

Analytics and
Computational Modelling

Data Interpretation

Lateral Thinking

Stakeholder Engagement
​Advanced Digital Acumen

Advisory

Change Management

Data Interpretation

Global Perspective

Leading Virtual Teams

Stakeholder Engagement


​​Middle/Back Office

Actuarial and Pricing

Policy Management

Operations

Claims
Management

Reinsurance Management

Product Management​

Investment Management​

Pricing Actuary

Valuation Actuary
Policy Servicing Officer New Business Operations 
Officer
Claims Examiner (Retail)​

Claims Examiner (Non-retail)


Loss Prevention
Reinsurance Management Officer Product Development Investment Management Officer

New Skill​s Require​d​​

Analytics and Computational Modelling

Business and
Financial Acumen

Data Storytelling

Lateral Thinking

Programming and Coding

Stakeholder Engagement
​Automation Management

Complex Problem Solving

Data Interpretation

Data Storytelling

Process Excellence
​Advanced Digital Acumen

​Automation Management

Complex Problem Solving

Lead Virtual Teams

Process Excellence
Advanced Digital Acumen

Advisory

Complex Problem Solving

Data Interpretation

Investigation

Research

Stakeholder Engagement
Advisory

Complex Problem Solving

Data Interpretation

Lateral Thinking

Process Excellence
Customer Mindset

Data Interpretation

Global Perspective

Lead Virtual Teams

Project Management
​Advanced Digital Acumen

Complex Problem Solving

Influencing and Negotiation

Lateral Thinking

Risk Awareness​​​​



Enterprise​​

​​Front Office

Legal

Digital and Innovation

Data Analytics

Paralegal

Legal Counsel
Customer Experience Designer

Digital Transformation
Data Analyst

Data Scientist

New Skill​s Require​d​​

Advanced Digital Acumen

Change Management

Cybersecurity

Lateral Thinking

Risk Awareness
​Advanced Digital Acumen

Advisory

Change Management

Complex Problem Solving

Customer Mindset

Data Storytelling

Influencing and Negotiation

Lateral Thinking

Stakeholder Engagement
​Advisory

Business and Financial Acumen​

Change Management

Complex Problem Solving

Data Interpretation & Analysis

Lateral Thinking

Process Excellence


​​Middle/Back Office

HR, Finance, Tax and Audit

Marketing

Operational Excellence

Information Technology

Risk

Compliance​

Finance Operations and Tax

Human Resource Operations

Internal Audit
Marketing and
Communications
Officer


Digital Marketing Officer
Operational Excellence Officer IT Applications and Software

IT Security

IT Operations Management

IT Project Delivery

IT Testing /Audit and Quality Assurance

IT Service Support

IT Strategy and Architecture
Credit Risk Officer

Enterprise Risk Management

Liquidity Risk Officer

Market Risk Officer

Operational Risk Management​
AML / CFT Transaction Surveillance

Compliance Monitoring
and Testing​


Trade Surveillance

Compliance Regulatory Reporting

Financial Crime
Compliance 
Investigation and
Intelligence


Financial Crime Data Analytics

Regulatory Change Management Officer

AML / CFT Policy Advisory

Compliance Advisory Officer

Anti-Fraud, Bribery and Corruption Advisory

New Skill​s Require​d​​

​Advanced Digital Acumen

Advisory

Business and Finance Acumen

Change Management

Complex Problem Solving

Data Interpretation and Analysis

Lateral Thinking

Process Excellence
Advanced Digital Acumen

Data Interpretation and Analysis

Targeted Technical Sales

Product Awareness

Customer Mindset

Technology Troubleshooting
​Business and Financial Acumen

Project Management

Risk Awareness

Change Management

Global Perspectives

Process Excellence

Systems Thinking

Cybersecurity
Business and Financial Acumen

Project Management

Risk Awareness

Change Management

Global Perspectives

Process Excellence

Systems Thinking

Cybersecurity
Data Engineering

Data Storytelling

Programming and Coding

Stakeholder Engagement

Analytics and Computational Modelling

Data Interpretation and Analysis

Systems Thinking

Automation Management
Analytics and Computational Modelling​

Data Interpretation and Analysis

Advanced Digital Acumen

Data Storytelling

Complex Problem Solving

Product Awareness

Lateral Thinking


​​​​​