DBS 2025

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With emerging technologies such as AI, Gen AI and blockchain transforming business models, so too must our workforce and the way we work. DBS has been steadfast in its commitment to futureproof our workforce over the years, and the IBF has been an invaluable partner on this journey. We look forward to deepening our collaboration with the IBF and our industry peers as we intensify efforts to upskill and reskill our employees so that they can continue growing purposeful careers with the bank for the long term. (Ms. Tan Su Shan, CEO and Director of DBS Group)”

IBF Inspire Award (2025)

DBS

Company Profile

As an innovation-led bank, DBS has been using AI for over a decade and today deploys over 1,500 models across more than 370 use cases across all parts of the bank, delivering over SGD 750 million in economic value last year.

DBS was well-positioned to rapidly pilot and scale up the use of Gen AI amid the technology’s rapid development in the past few years. DBS has been leveraging Gen AI to reduce toil and enhance productivity for employees, allowing more bandwidth for higher value work and deeper customer engagement. DBS is also tapping on Gen AI to help employees build career resilience. In July 2025, it launched iCoach, a Gen AI-powered tool that democratises coaching to all employees. DBS worked with top executive coach Marshall Goldsmith to build iCoach’s knowledge base, and employees can access iCoach any time to receive personalised and actionable career advice.

DBS has doubled down on its upskilling efforts to ensure that employees continue to stay relevant even as Gen AI reshapes operating models – it has identified more than 12,000 employees for upskilling or reskilling, and to date, nearly all have commenced their respective learning roadmaps, including on skills such as AI and data.

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IBF Awards

IBF Inspire Award (2025)

DBS

Company Profile