AI gives our people better insights, removes friction from everyday work and frees up more time for what matters most: serving customers. By investing in technology and skills, we are ensuring our teams can use AI confidently, responsibly and with purpose. (Benoit Meslet, President and CEO, Manulife Singapore)
Manulife
Company Profile
Better Employee and Customer Experiences through AI
For Manulife Singapore, the value of AI lies not in the technology itself, but in how it empowers its people. By enhancing decision-making, improving productivity and strengthening capabilities, AI is helping employees perform at their best while delivering better customer experiences.
Across the business, AI is embedded into everyday workflows, from GenAI-powered role play for financial consultants to strengthen customer engagement skills to agentic AI systems that diagnose technology issues within minutes.
To accelerate this transformation, Manulife established an AI Centre of Excellence (CoE) in Singapore last year. By bringing together specialised local talent, the CoE develops AI solutions that can be scaled across Manulife globally while building the foundations needed for responsible enterprise-wide adoption.
Manulife is also investing in the capabilities needed to make the most of these technologies. Employees have access to Copilot embedded across everyday tools, helping them draft, analyse, collaborate and develop ideas more efficiently. This is complemented by department-specific AI workshops and communities where colleagues can exchange knowledge, experiment and learn from one another.
By developing technology and people together, Manulife Singapore is equipping employees to use AI effectively and with care, turning innovation into better decisions, stronger ways of working and improved customer outcomes.