IBF Masterclass with CuriousCore: Crafting Customer Experiences across Digital Channels for Digibanks and FinTech
Overview
It's no secret that the Financial Services industry spends large sums of money to acquire and retain customers from different customer segments. What if you could economise that spending by rethinking your self-service Customer Experience and channel acquisition strategies? In this short talk, Daylon will share with you the key ideas and mindset that help these digital teams use to deliver exceptional customer experience as well as tangible business benefits of building digital channels in a sustainable way.
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