IBF Awards

Biography

With over 20 years of experience in forensic investigation and fraud prevention, I am an expert in applying behavioural science and data analytics to identify and mitigate fraud risks. I have a proven track record of leading and innovating in both public and private sectors, winning multiple awards for my excellence and impact.

As the Executive Director, Head of Anti-Fraud, Bribery & Corruption Policy, Advisory and Training (AFBC) of Group Compliance at United Overseas Bank (UOB), one of Asia's leading banks, I lead a team of professionals to manage and prevent fraud across the bank's operations and channels. I have successfully implemented various initiatives and solutions to enhance the bank's fraud detection and prevention capabilities, as well as to improve the customer experience and satisfaction. My team also provides advisory support to help identify, address and mitigate AFBC risks. This includes managing escalations from frontline and concerns identified by Compliance using data analytics models.

I am the secretariat for the UOB’s Fraud Risk Management Committee (FRMC) which provides oversight on the strategies, framework, policies, programme, and structure covering internal and external Fraud Risk Management (across people, processes, and systems) for UOB, all its overseas banking subsidiaries and branches (“UOB Group”).

I am passionate about creating value and impact for the bank and its stakeholders such as the Singapore Police Force and Anti-Scam Centre (ASC), as well as fostering a culture of innovation and excellence within my team and the organization. I was a member of the ABS Anti-Scam Taskforce (ASTF) in 2020 before it was renamed as ABS Standing Committee for Fraud (SCF) in 2023, leading workstreams to address scams issues for the industry.

Prior to joining UOB in 2017, I spent 16 years in the Central Narcotics Bureau (CNB) doing law enforcement work in intelligence, investigation, forensic and innovation, and my last rank was Superintendent. I won several innovation and operational excellence awards in MHA and was sponsored by CNB to study for Master of Science in Technopreneurship and Innovation (MSc TIP) at NTU in 2016 whereby I was eventually awarded the Top Student among my cohort in 2018.