Claims submissions for Financial Institutions

Home
For Financial Institutions
IBF Portal Services
Claims submissions for Financial Institutions

Submission for Funding Support

Financial Institutions / SFA certified Fintech firms may submit company-sponsored Enhanced Course Fee Subsidy only for

(a) external training programmes where full fee is charged or (b) in-house programmes

Claims Submissions on IBF Portal Claim Submission For Training Programmes Documents to submit Certification Requirements Additional Information to Note

Claim Worksheets To Submit Financial Institution Claim Submission Video Guides

Claims Submissions on IBF Portal

IBF Portal is for any company to submit documents to IBF e.g. training providers who need to submit training programmes for IBF’s review and accreditation; or for Financial Institutions to submit training grant claims for reimbursement. The IBF Portal account is free of charge.

Entities who wish to submit funding support claims for their workforce transformation and workforce training efforts will need to submit their application to to create a Corporate Login Account on the IBF Portal.

Only 1 account may be created per entity.

The entity would be identified through the Unique Entity Number (“UEN”), which is the ACRA’s Registry of Companies (ROC) number of the entity.

The applicant will also indicate the Management Representatives authorised to manage the account in their application.

Management Representatives to be appointed for each application should be a member of the company’s management who is a department head or above.

The Management Representatives are assigned with the following rights within the IBF Portal:
(i) Ability to verify and submit claims for grants, on behalf of your organisation to IBF;
(ii) Ability to create and manage organisation details (including bank account details);
(iii) Ability to appoint and remove module Administrators to manage the respective modules within the system;
(iv) Access to all system notifications between IBF and the Administrators.

There should be 2 Management Representatives appointed at all times to ensure check and balance. The CEO may appoint himself as one of the Management Representative.

The application form has to be completed and signed by the Chief Executive Officer (or equivalent) of the organisation, with the organisation stamp affixed.

The applicant entity must also submit the Direct Credit Authorisation (DCA) form to provide the details of the bank account that funding disbursements are to be deposited into. The DCA form must be endorsed by the Bank before being sent to IBF via email at [email protected].

The Applicant are required to ensure that the documents and information submitted are true, accurate and complete. IBF may request for additional information to support its evaluation of the application.

Submission of the application form does not constitute a successful application. Applications are deemed to be complete and valid only if (i) details are submitted online via the IBF Portal and the signed copies of the Application Form for IBF Portal Account and DCA forms are sent to [email protected]

IBF will notify the CEO and the Management Representatives of the account upon successful application and a link will be provided for the Management Representative to activate the account on behalf of the entity. The account must be activated within 5 days as the activation link expires after.

Claim Submission For Training Programmes

Courses that have commenced before 10 October 2022 should be completed by 30 June 2023 for claims to be submitted before 30 September 2023 or within 3 months from the course end date, whichever earlier.

	In-house programmes/ External programme where full fee is charged
Course Commencement Date	Between 8 April 2020 to 9 October 2022
Eligible Funding Scheme	IBF Standards Training Scheme (IBF-STS) and Financial Training Scheme (FTS) Training Allowance Grant (for IBF-STS programmes commenced before 30 June 2022 and completed before 30 September 2022)
Claims Submission By	Financial Institutions / Singapore FinTech Association (SFA) certified FinTech Firms¹
Submission Channel	IBF Portal
Earliest Submission Date	Upon course completion
Submission Deadline	Within 3 months from the end of the month of the course completion date²
Disbursement	GIRO to the FI's or SFA certified FinTech Firm's corporate bank account

Updated on 31 March 2022
¹ Eligible entities include MAS Licensees and exempt entities
² Companies will only be allowed one claim submission for the enhanced course fee subsidy every month. Please ensure that claim records are consolidated before submission.

FI/FinTech Firms no longer need to submit claims for funding support for external courses that commence from 10 October 2022 as all external courses should adopt the nett fee model from 10 October 2022 and training providers should only charge nett fees to your organisation for these courses. Training providers will be submitting the claims in TPGateway for the external courses attended by the trainees.
For In-house courses accredited by FI/FinTech Firms that commence from 10 October 2022, please submit the training grants in TPGateway

Documents to submit

	Upload into the IBF portal	Retain for audit purpose
Enhanced Course Fee Subsidy	Enhanced Funding Claims Worksheets Programme Invoices and Certificates of Completion In-house developed course form with Direct Training cost incurred (For In-house courses only) Attendance record (For In-house courses only)	Form B (In-house course form) Exchange rate¹ records for expenses paid in foreign currency other than SGD. Documents to verify personal particulars² of trainees Attendance and assessment records³ signed or acknowledged by the trainers and trainees Full video recording⁴ of synchronised online training sessions
Training Allowance Grant (Submission by FI/ FinTech Firms)	Training Allowance Grant Worksheet Certificate of Completion	Evidence of class attendance and assessment scores

¹ Exchange rate should be using the daily MAS Exchange Rate as at the date of the invoice.
²Personal particulars include full names, last four (4) alphanumeric characters of NRIC numbers, mobile telephone numbers, e-mail addresses, and nationalities.
³Attendance and assessment records should clearly state the IBF recognised course title, the start and end dates, and the start and end times of each training and/or assessment session.
⁴Full video recording should clearly show the following:
(i) date and time records of the delivery of that training session / lesson; and
(ii) date and time records of presence of Trainees corresponding to that training session / lesson.

Certification Requirements
(For claim submissions by Financial Institutions / SFA certified FinTech Firms only)

Certification for Claims

Applications with a claim amount of S$30,000 or more must be certified by one of the following:

An external auditor, or
Claim applicant’s internal audit function, or
Claim applicant’s compliance function in the absence of an internal audit function.

Applications with a claim amount of less than S$30,000 can be certified by one the following:

An external auditor, or
Claim applicant’s internal audit function, or
Claim applicant’s compliance function in the absence of an internal audit function.

Alternatively, for claim applications without a valid certification by an external auditor/internal audit function/compliance function, the full set of relevant documents must be submitted to IBF for each eligible company-sponsored participant.

In-house courses developed and/or conducted by external consultants:

Invoice issued by external consultants
Certificate of Completion issued by external consultants, if applicable

Click here to download the template for Internal Auditors (IA)/Compliance (CC) certification.

Click here to download the template for External Auditors (EA) certification.

Click here to download the Terms of Reference for Auditors and Internal Compliance Departments.

Additional information to note
(For claim submissions by Financial Institutions / SFA certified FinTech Firms)

Revision to course code	FIs/FinTech Firms with in-house courses can login to your TPGateway account for the latest and updated course code before the claim submission.
Goods & Services Tax (GST)	Company-sponsored claims All programme fees or eligible expenses claimed should exclude Singapore GST. If GST is not separately reflected in the invoices, checks should be done to ascertain if the training provider is a GST-registered entity for which GST has already been subsumed in the costs. If so, the GST amount should be excluded from the claim.
Double-Funding	Claimants should not be claiming for any other grants, subsidies, or tax concessions, provided either by the Financial Sector Development Fund (FSDF) and/or other government agencies, unless explicitly permitted.
Administrative Fee	IBF reserves the right to charge an administrative fee in the event that there are errors associated with claims submitted, regardless of whether any grants have been disbursed.
Invoice	Mandatory details to be reflected in supporting documents: Programme dates (programme start and end date) Trainees’ full names (as per registration forms) Programme name and code (as per IBF programme finder) Full course fee breakdown: Full course fee Funding amount Amount after funding GST on full course fee (if applicable) Currency Exchange Rate based on date of invoice (if applicable) If programme is purchased as a package, all trainees’ names should be listed in the invoice Invoice number Invoice date Self-sponsored trainee’s names / FI’s company name and name of whom the invoice will be attention to.
Certificate of Completion (all programmes with assessment must be issued a copy of COC to each trainee)	Mandatory details to be reflected in Certificate of Completion: • Trainee's Full name (as per NRIC) • Course Title and Code (as per IBF programme finder) • Course start and end date (to include either in COC or attach course schedule together with COC for submission) • Training Provider's logo • Training Provider's authorised signature on certificate • Date of certificate issued A COC must be issued to each trainee for all courses with compulsory assessment(s)
Computation of Unit Cost	Click here to access the computation for E-learning courses. Click here to access the computation for Classroom Training.
Processing Timeline	IBF will take approximately 6 to 8 weeks to process the claim upon complete and accurate submission from the claim submission date. Longer processing time may be required in certain cases (e.g. incomplete or inaccurate submissions, Direct Credit Authorisation form not submitted to IBF or nonstandard cases).

Claim worksheets to submit

	Financial Institutions / Singapore FinTech Association (SFA) certified FinTech Firms
Enhanced Course Fee Subsidy	For programmes that commence between 8 April 2020 and 9 October 2022: Doc (D) FI - Enhanced Course Fee Worksheet
Training Allowance Grant Claims Worksheet	Claims Worksheet E - TAG

Financial Institutions / Singapore FinTech Association (SFA) certified FinTech Firms

Enhanced Course Fee Subsidy

For programmes that commence between 8 April 2020 and 9 October 2022:

Doc (D) FI - Enhanced Course Fee Worksheet

Training Allowance Grant Claims Worksheet

Claims Worksheet E - TAG