IBF Awards

Biography

Dennis is the Head of Group Risk & Prevention, and Group Service Channels & Transformation, in OCBC’s Global Consumer Financial Services division. He is responsible for business risk governance to safeguard the consumer bank’s franchise and customers, and to enable business growth. He is also responsible for driving service excellence through retail customer engagement channels, including the contact centre.

Dennis is a strong advocate for instilling a strong risk culture and developing forward-looking risk management capabilities to enhance risk prevention, strengthen risk detection and sharpen risk control measures’ effectiveness and efficiency to achieve impactful risk management outcomes. He takes great interest in leveraging technology, data analytics, risk modelling and AI to continuously better the bank’s risk management and surveillance capabilities.

Dennis was the Chairman of the Association of Banks in Singapore’s (ABS) taskforce on Industry Guidelines for handling Vulnerable Consumers from 2020 to 2021. He led the seven Domestic Systemically Important Banks in assessing the adequacy of financial institutions’ practices, in collaboration with the Life Insurance Association, to provide a set of recommendations for MAS’ consideration. In 2021, he was appointed the Co-Chair for MAS’ Payment Council Workstream on Mitigating E-Payment Fraud and Scams, where he co-led the 14-member taskforce to review and provide a set of recommendations to enhance MAS’ E-Payments User Protection Guidelines (EUPG) to protect the interests of fraud and scam victims. Dennis is also an active member of ABS’ Standing Committee for Fraud.

Dennis has more than 20 years of retail banking experience covering risk management, banking operations, and service and sales performance management. Prior to joining OCBC in 2017, Dennis was the Chief Control Officer in HSBC’s Retail Banking and Wealth Management Singapore business. He started his banking career in Citibank Singapore in 1999.

Dennis holds a Master’s degree in Business (Economics) from Nanyang Technological University, a Postgraduate Diploma in Systems Analysis from the National University of Singapore, and an ICA International Diploma in Anti-Money Laundering (Distinction).