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Entry requirements for Digital Full Banks in Singapore (Source: MAS website)
Typically, the winning value proposition offered by digital banks in most countries rest on the following:
![]() | Digital banks have forged partnerships with firms to allow their customers to tap and leverage on each other's product/service offerings |
For digital banks in Singapore, MAS requires applicants to also submit their value proposition for consideration in the areas of:
Digital banking is in a nascent stage which has a lot of growth potential but banking practices and products are not harmonized across different digital banks. Rapid changes in technology, and consumer preferences will drive developments in digital banking.
1. Technology arms race – Digital banks’ survival and growth rely heavily on emerging technologies such as blockchain, artificial intelligence, machine learning (eg. chatbot), cloud-based applications, facial recognition, and even biometrics. These technologies are crucial to help digital banks widen their reach where provision of services are not constrained by timing or geography.
2. Design for customer – Design every digital process within the banking operations, taking into account the end-to-end view of customer journey in order to improve customer experience as a whole.
3. No longer going solo – Collaborations are crucial in the development of digital-only banks as they can contribute to:
4. Going cashless
Changes in technology and consumer preferences are likely to drive many customers to digital banks | ![]() |
Did you know?Neo banks or Challenger banksA completely digital bank that operates exclusively on mobile applications and web channels. The term "neo bank" became prominent in 2017 to describe FinTechs challenging traditional banks. Early examples of Neo banks are WeBank in China, Chime in United States, and Revolut in the United Kingdom. | ![]() |
1. Risk management, compliance and capital allocation
2. Customer experience and cyber security arising from emerging technologies
3. Unique market landscape in Singapore
What are the broad skillsets required for digital banking?
TECHNOLOGY & DATA Data Science Artificial Intelligence (AI) Cloud Application Machine Learning | HUMAN CENTERED DESIGN User Experience (UX) User Interface (UI) | ![]() |
PROCESS MANAGEMENT Agile Scrum Lean | BUSINESS ACUMEN Digital Marketing Banking Product Knowledge Risk Management |
Please refer to commonly used banking terms and acronyms here.
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